Refund & Returns Policy

Key Terms of Order

1. Eligible products may be returned within 30 calendar days of delivery.
2. The EMF MemonizerMobile is excluded from the 30-day return policy and is considered a final-sale item, except where a return or remedy is required by law.
3. A 15% restocking fee applies to all approved returned items, except where prohibited by law or where mandatory consumer rights require otherwise.

Important Product Information

All Memon transformers are removable and transferable if you move or replace the residence, office, vehicle, equipment, or other item for which the transformer was originally selected.

However, repeatedly rotating a device on a short-term basis between a residence, office, vehicle, or other location is counterproductive and is not recommended. Customers should select an appropriate device for each intended location or application.

Product and Health Notice

Memon devices have not been evaluated by the U.S. Food and Drug Administration (FDA).

Your Serenity, Inc. does not represent that Memon devices diagnose, treat, cure, or prevent any disease or medical condition. Nothing in this Refund & Returns Policy, the Terms of Order, or related product information should be interpreted as a health-related or medical claim.

Product information provided by Your Serenity, Inc. is for general informational purposes and is not medical advice or a substitute for advice, diagnosis, or treatment from a qualified healthcare professional.

1. Thirty-Day Return Period

Except for the EMF MemonizerMobile, you may request a return within 30 calendar days of the date your order was delivered.

To qualify:

• Your return request must be submitted within the 30-day period.
• The return must be authorized by Your Serenity, Inc.
• The product must be shipped back according to the return instructions provided.
• The product must satisfy the eligibility requirements below.

Products returned without prior authorization may be refused or returned to the sender.

2. Return Eligibility

To be eligible for a return, a product must:

• Be in its original condition, except for reasonable inspection.
• Include all original components, accessories, manuals, cables, mounting materials, and packaging.
• Be free from damage, alteration, misuse, excessive wear, or unauthorized repair.
• Include proof of purchase from Your Serenity, Inc.
• Be securely packaged to prevent damage during return shipping.

Your Serenity, Inc. reserves the right to deny a return if the product does not satisfy these requirements.

3. EMF MemonizerMobile

The EMF MemonizerMobile is excluded from the 30-day return policy and is not eligible for a change-of-mind return, exchange, or refund.

This exclusion does not limit any warranty or consumer right that cannot legally be waived, including remedies that may apply if an item is defective, damaged when received, or incorrectly supplied.

4. Restocking Fee

A 15% restocking fee will be applied to all approved returned items.

The fee is calculated using the purchase price of each returned item, excluding sales tax and original shipping charges, and will be deducted from the approved refund.

The restocking fee applies unless prohibited by applicable law or unless mandatory consumer rights require another remedy.

5. Proof of Purchase

A valid order number, receipt, or other proof of purchase from Your Serenity, Inc. is required.

Products purchased from another retailer, distributor, reseller, installer, or third party must be returned to the original seller under that seller’s policies.

6. How to Request a Return

Before sending a product back, contact Your Serenity, Inc. at:

Email: info@yurkovsky.com
Phone: (914) 861-9161

Please provide:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs or video if the item is damaged, defective, or incorrect.
• Your current contact information.

If the return is approved, we will provide return instructions and the appropriate return address. Return authorization does not guarantee a refund. All returned products remain subject to inspection.

7. Return Shipping

Unless otherwise required by law:

• Customers are responsible for return-shipping costs.
• Original shipping and delivery charges are nonrefundable.
• Any duties, brokerage fees, customs charges, or similar costs are nonrefundable.
• Return packages should be shipped using a trackable and appropriately insured method.
• Customers are responsible for the returned product until it is received by Your Serenity, Inc.

Your Serenity, Inc. is not responsible for products lost or damaged during return shipping because of insufficient packaging or the shipping carrier’s handling.

8. Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery.

If a product arrives damaged, appears defective, or is different from the item ordered, contact us as soon as reasonably possible. Include your order number and clear photographs or video showing the product, packaging, shipping label, and reported issue.

We may request additional information or troubleshooting before authorizing a return, replacement, repair, or other appropriate remedy. Available remedies will depend on the circumstances, applicable warranty terms, and any consumer rights provided by law.

Do not discard the product or its packaging until we have completed our review.

9. Refund Processing

After a returned product is received, it will be inspected to confirm its condition and eligibility.

If approved:

• The 15% restocking fee and any other disclosed deductions will be subtracted from the refund.
• The remaining refund will generally be issued to the original payment method.
• We will normally initiate the approved refund within 10 business days after inspection.
• Your bank, card issuer, or payment provider may require additional time to post the refund.

Shipping charges, customs charges, duties, installation expenses, removal expenses, and other third-party costs are not refundable unless required by law.

If a return is rejected, we will notify you and explain the reason. You may be responsible for the cost of having the product shipped back to you.

10. Exchanges and Replacements

We do not guarantee direct exchanges.

When approved, an exchange may be handled as a return of the original product followed by a separate order for the replacement product. The 15% restocking fee applies to the returned product.

Replacement products remain subject to availability and any applicable price difference, tax, and shipping charge.

11. Order Cancellations

Contact us immediately if you need to cancel an order.

We will attempt to cancel the order, but cancellation cannot be guaranteed once processing, fulfillment, or shipping has begun.

If the order has already shipped, it must be handled as a return under this Policy. The 15% restocking fee applies when merchandise is returned. It does not apply to an order successfully cancelled before shipment when no merchandise is returned.

12. Refused and Undeliverable Deliveries

Orders refused at delivery or returned because of an incorrect or incomplete address may be treated as returns.

The 15% restocking fee and any shipping, carrier, customs, or handling costs incurred may be deducted from the refund to the extent permitted by law.

13. Shipping Delays

Estimated delivery dates are estimates and are not guaranteed.

If we become aware of a material delay, we may contact you with updated information and available options. Carrier delays, weather conditions, customs processing, incorrect addresses, and other circumstances outside our reasonable control do not automatically qualify an order for a refund after shipment.

14. Canadian and International Returns

Customers outside the United States are responsible for return shipping, customs documentation, duties, taxes, brokerage charges, and other cross-border costs unless applicable law requires otherwise.

Your Serenity, Inc. cannot refund duties, taxes, or fees collected directly by a government, customs authority, carrier, broker, or other third party.

International customers should contact us before returning any product so that appropriate instructions can be provided.

15. Manufacturer Warranties

A manufacturer’s warranty is separate from this Refund & Returns Policy.

After the 30-day return period, a product problem may be handled under an applicable manufacturer warranty. Warranty eligibility, exclusions, documentation requirements, repair options, and replacement decisions are determined by the applicable warranty terms.

Your Serenity, Inc. does not expand or replace a manufacturer warranty unless expressly stated in writing.

16. Non-Waivable Consumer Rights

This Policy is intended to operate consistently with applicable consumer-protection laws.

If a law provides you with a right or remedy that cannot be excluded, restricted, or waived, that law will control to the extent of any conflict with this Policy. Nothing in this Policy eliminates those mandatory rights.

17. Policy Changes

Your Serenity, Inc. may revise this Policy from time to time. Changes will apply to purchases made after the revised Policy is published unless applicable law requires otherwise.

The version displayed when an order is placed will generally govern that order.

18. Contact Information

For return questions, a return authorization, or a written copy of this Policy, contact:

Your Serenity, Inc.
120 Kisco Avenue, Suite X
Mt. Kisco, NY 10594
United States

Email: info@yurkovsky.com
Phone: (914) 861-9161
Website: https://yourserenityinc.com/